Virtually connect with 1,800 board-certified physicians available in all 50 states by our secure mobile app, phone or video. Our doctors are available for you and your family on-demand 24/7, including weekends and holidays. MDLIVE provides treatment for 70% of the most common urgent care concerns from the office, at home, or on the go. Skip the waiting room instead of skipping work!

For Eckard Enterprises employees, the consultations are FREE and UNLIMITED for the entire family. There's no catch! 


View our MDLIVE Features


Listen to our MDLIVE Patient Testimonial


Already a member? 

If you have not registered yet, view our MDLIVE New Member Information Packet to register your account. 


Register your account ↴

Desktop Registration

  1. Visit the MDLIVE Website
  2. Verify MDLIVE account user information
  3. Create your personalized username and password

Mobile App Registration

  1. Download MDLIVE: Talk to a Doctor 24/7 mobile app
  2. Click "Create an Account"
  3. Complete user information
  4. Create your personalized username and password
  5. Check "MDLIVE as a Benefit" and agree to terms and conditions.
  6. Select "prime" as employer.

Over the Phone Registration

  1. Call 888-865-0729.
  2. Select option 1.
  3. Verify MDLIVE account user information
  4. Create your personalized username and password

Print full registration steps here.

How to use MDLIVE ↴

See an MDLIVE doctor

  • Choose next available or schedule an appointment with a preferred doctor.
  • Upload images of your symptoms if applicable.
  • In less than 10 minutes, an MDLIVE doctor will contact you for your consultation.
  • MDLIVE doctors diagnose and treat over 50 symptoms over the phone, secure video or using the app.
  • If medically necessary, medications are prescribed and sent to pharmacy of your choice.

Unlimited Medical Consultations
Medical consultations are unlimited for you and your family. Pay $0 per visit. Any dependent may use your account. Add your dependents to your account after account holder's registration is complete.

Complimentary Mental Health Consultations
Receive three complimentary behavioral health consultations for family. Pay $0 per visit per year. Any dependent may use your account. Add your dependents to your account after account holder's registration is complete.

Prescription Savings
Visit our Good RX tool on your MDLIVE Prime account. Locate affordable prescriptions near you and save up to 85% with our coupons or Good RX discount card. *Cannot use with insurance plan

Price Transparency Tool
View and compare upcoming medical procedure costs at nearby hospitals and clinics or across the counry.

Second Opinion
Utilize our Second Opinion feature available for Prime users. *Additional fees may apply

Personalized Video Content
Watch and keep up to date on your personalized video content on health related topics. *Viewable only on desktop account

FAQs ↴

What if I am having problems registering my account? If you experience registration issues after following the steps above, call 888-865-0729.

How do I add my dependents? Add your dependents to your account in your settings or when visiting a doctor, select to add a dependent. All dependents will create their own username credentials.

Do I pay any fees to visit a doctor? MDLIVE visits with physicians are unlimited and no charge for you or your family.

Are MDLIVE doctors able to refill prescriptions? If medically necessary, MDLIVE doctors may prescribe medications with one 30-day RX on each individual maintenance medication per year. MDLIVE is not able to provide refills on your current prescriptions not prescribed by an MDLIVE doctor. It is important to remember MDLIVE is not a prescription refill service.

Print the complete FAQs here.

For all other inquiries, visit your Human Resources team.